We were also charged monthly for liability insurance, but that amount was not applied to the closing costs.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. Over the past year there was only like 6-8 times when the phone was actually answered or emails responded to.Ĩ. It has been ridiculously difficult to reach management over the phone whenever I needed help. We paid for towing service and a gated community.ħ. There were nights there was no parking in the entire complex. For the last 4 months I was unable to park in front of my own building because the broken gates allowed other residents to run illegal businesses out of their garage and let their customers enter and take up all the parking spaces. Trash was constantly dumped in front of our apartment but we paid for trash valet.Ħ. We had constant bug issues and despite calls, in-person and online requests, pest control rarely showed up to help. There wasn't even an old filter, there was NO filterĤ. I was unable to get an air filter for over a year because the door to the AC was locked in. I was without AC in extreme weather (over 100º) and it took maintenance over 4 hours to fix it each time.ģ. We had to invest in a $2000 vacuum to clean the carpet before I finally stopped having constant allergies.Ģ. I had allergies for 3 months before working with a dermatologist and finding out it was the carpet. We requested the apartment have it cleaned since they charged a cleaning move in fee, but they did not. The carpet wasn't clean when we first moved in. I tried to get in contact with them to reduce or dismiss the charges but they avoided all my contact for a month until they could pass off the charges to a collection agency and consider it "out of their hands". Also, when I moved out, they charged me $850 for carpet replacement, when they were already due for replacing the carpet. This apartment consistently charged me for services they did not provide and would not return the money.
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